FAQs

About Our Products

  • Q: Are your products cruelty-free, vegan, eco-friendly, and non-GMO?

    • A: Yes, all of our products are cruelty-free, vegan, eco-friendly, and non-GMO. We are committed to sustainable practices and creating products that are good for you and the planet.

  • Q: What is the shelf life of your products?

    • A: Our products are made with fresh, natural ingredients and have a shelf life of approximately 12 months. To ensure freshness, store them in a cool, dark place.

  • Q: Are your products safe for sensitive skin?

    • A: While our products are formulated with gentle, natural ingredients, everyone's skin is different. We recommend performing a patch test before full application, especially if you have known sensitivities. If irritation occurs, discontinue use.

  • Q: Do you offer samples?

    • A: Yes, we offer a sample set so you can experience our products before purchasing full sizes. You can find it on our website [link to sample set].

  • Q: Where are your products made?

    • A: All of our products are lovingly handcrafted in Kailua-Kona, Hawaii.

Orders & Shipping

  • Q: Do you offer international shipping?

    • A: Yes, we ship internationally. Shipping costs are calculated at checkout.

  • Q: What is your return policy?

    • A: We want you to love our products! If you are unhappy with your purchase, please contact us within 14 days of receiving your order. We offer exchanges or store credit for online purchases.

  • Q: How can I track my order?

    • A: Once your order ships, you will receive a confirmation email with a tracking number.

Ingredients & Sourcing

  • Q: Where do you source your ingredients?

    • A: We source our ingredients from our organic farm in Kona and other trusted local suppliers who share our commitment to sustainability.

  • Q: Are your products organic?

    • A: Yes, many of our key ingredients, like macadamia nut oil and green coffee oil, are certified organic. We strive to use organic ingredients whenever possible.

  • Q: Are your products safe for pregnant or breastfeeding women?

    • A: While our products are made with natural ingredients, we recommend consulting your doctor before using any new skincare products during pregnancy or breastfeeding.

Sustainability

  • Q: What are your sustainability practices?

    • A: We are committed to sustainable practices, including organic farming, minimal waste packaging, and responsible sourcing. You can learn more about our sustainability initiatives on our website [link to sustainability page].

  • Q: Do you offer refills?

    • A: Yes, we offer refills on select products. This helps to reduce packaging waste. You can find more information on our refill program on our website [link to refill program page].

Shop

  • Q: Where can I find Pure Mana products besides your website?

    • A: Our products are also available at select retailers. Four Seasons Hualalai, Grand Wailea Hotel Maui, Kona Village, Rosewood, Mauna Lani, Auberge & Kukui’ula Kauai

    Q: How can I contact customer service?

    • A: You can reach our customer service team by email at info@puremanahawaii.com or by phone at 808.217.7622